We want to be clear about how we track your activity on clyseonova.com. This policy explains what tracking technologies we use, why we need them, and how you can control them.
When you visit our site, small text files get stored on your device. These help us remember your preferences, keep your account secure, and understand how people use our platform. Some are necessary for basic functions. Others help us improve your experience.
What Are Tracking Technologies?
Think of these as digital notepads that help websites remember you. When you log in, select a preference, or browse different pages, these technologies keep track so you don't have to start fresh every time.
We use several types:
- Traditional browser storage that expires after your session
- Persistent files that stay on your device until manually removed
- Local storage for larger amounts of preference data
- Pixel tags embedded in emails to track delivery and opens
- Browser fingerprinting for fraud detection purposes
Most of these are standard across financial platforms. They're not inherently good or bad—it depends on how they're used and whether you've given permission.
Types We Use on clyseonova
These keep the site working. Without them, you can't log in, access your account, or complete transactions. They're active by default because they're necessary for basic functionality.
Remember your settings like language preference, dashboard layout, or notification choices. They make your experience more convenient but aren't strictly necessary.
Help us understand which features get used most, where people get stuck, and what content is actually helpful. We use this data to make the platform better.
Track your interaction with our educational content and promotional materials. These help us show you relevant information about services that might interest you.
How We Actually Use These
Security and Account Access
When you log into clyseonova.com, we create a session identifier that confirms you're you. This prevents someone else from hijacking your account while you're browsing. It expires when you log out or after 30 minutes of inactivity.
We also track login attempts from different devices and locations. If something looks suspicious—like five failed password attempts from a country you've never visited—we can flag it and ask for additional verification.
Preference Management
Say you customize your dashboard to show certain financial metrics first. We store that layout choice so you don't have to rebuild it every visit. Same goes for notification settings, time zone preferences, and interface themes.
Platform Improvement
We monitor how people navigate the site. If 70% of users abandon a particular form halfway through, that tells us something's wrong. Maybe the questions are confusing or the page loads too slowly. This data drives our development priorities.
Real Example from Our Team
In late 2024, analytics showed that users were clicking the help icon repeatedly on our investment calculator. Turns out the tool's terminology was too technical. We rewrote it in plain language and clarified calculations. Drop-off rates fell by 40%.
Educational Content Tracking
When you access learning materials or attend our webinars, we track completion rates and engagement patterns. This helps us understand what topics resonate and where we need better explanations. Your individual activity isn't shared—we look at aggregated trends.
Managing Your Settings
You have control over most tracking technologies. Here's how to adjust them:
Browser Settings
Every major browser lets you block or delete stored data. Check your privacy settings. You can usually view what's stored, remove specific items, or block everything except essential functions.
Account Preferences
Log into clyseonova.com and visit your privacy settings. You'll see toggles for analytics tracking and marketing preferences. Turn off what you don't want. Essential security functions stay active regardless.
Email Tracking
If you don't want us to know whether you opened an email, disable image loading in your email client. Most services like Gmail and Outlook have this option in their settings.
Browser-Specific Instructions
Data Retention
Different technologies stick around for different lengths of time:
| Type | Duration | Purpose |
|---|---|---|
| Session identifiers | 30 minutes after inactivity | Keep you logged in while active |
| Preference storage | 12 months | Remember your settings |
| Analytics data | 24 months | Track long-term usage patterns |
| Marketing identifiers | 6 months | Show relevant content |
You can delete everything immediately through your browser or account settings. But keep in mind that removing essential identifiers means you'll need to log in again and reconfigure preferences.
Third-Party Services
We work with a few external providers who place their own tracking technologies on our site:
- Analytics platforms that help us understand traffic patterns and user behavior
- Content delivery networks that speed up page loading by caching files
- Security services that protect against fraud and automated attacks
- Customer support tools that enable live chat and help desk functions
These companies have their own privacy policies. We vet them carefully and only work with providers who meet Australian data protection standards. But you should review their policies independently if you're concerned about specific practices.
Mobile Application Tracking
Our mobile app uses similar technologies but adapted for iOS and Android environments. Instead of browser storage, we use device-specific identifiers and app-level preferences.
You can control these through your phone's settings. Both platforms let you limit ad tracking, reset identifiers, and view which apps have stored data. The mobile app requires some essential tracking to function—otherwise it can't remember your login or sync data properly.
Changes to This Policy
We update this document when we add new tracking methods or change how we handle data. Significant changes trigger an email notification to all active users. Minor clarifications just get reflected here with an updated date stamp.
Check back occasionally if you want to stay current. We try to explain changes in plain language rather than legal jargon.
Questions About Our Tracking?
If something isn't clear or you want more details about specific technologies, reach out. We're happy to explain what data we collect and why.