Privacy Policy
Last Updated: 15 March 2025
At clyseonova, we understand that your financial information is deeply personal. This privacy policy explains how we collect, use, and protect your data when you use our services at clyseonova.com. We're committed to transparency about our practices—no legal jargon hiding what really matters.
This policy applies to anyone who visits our website, uses our educational resources, or engages with our financial security programs. By using our services, you're agreeing to the practices outlined here. If something doesn't sit right with you, reach out before proceeding.
Information We Collect
We collect different types of information depending on how you interact with us. Some you provide directly, some we gather automatically, and some comes from third parties. Here's the breakdown:
Personal Identifiers
Name, email address, phone number, postal address, and any other contact details you share with us through forms or communications.
Financial Information
Payment details, billing addresses, and transaction history when you enroll in our programs or purchase materials.
Technical Data
IP addresses, browser types, device information, operating systems, and usage patterns collected through cookies and analytics tools.
Educational Progress
Course completion status, quiz results, learning preferences, and engagement metrics to personalize your experience.
How We Collect This Information
- Directly from you when you fill out registration forms, contact us, or participate in our programs
- Automatically through cookies, web beacons, and similar technologies as you navigate our site
- From third-party payment processors when you make purchases
- Through feedback surveys and voluntary questionnaires about your learning experience
How We Use Your Information
We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to improving your educational experience or running our business responsibly.
Primary Uses
- Delivering educational content and managing your enrollment in financial security programs
- Processing payments and maintaining accurate billing records
- Communicating with you about course updates, schedule changes, and important announcements
- Responding to your inquiries and providing customer support
- Analyzing how people use our website to improve navigation and content structure
- Sending marketing communications about new programs or resources (you can opt out anytime)
- Complying with legal obligations under Australian privacy and consumer protection laws
We will never sell your personal information to third parties. That's a hard line we don't cross. Your data stays within our control or with trusted service providers who help us deliver our services.
Legal Basis for Processing (Australian Context)
Under the Australian Privacy Principles (APPs) established by the Privacy Act 1988, we process your information based on several legal grounds:
- Consent: When you voluntarily provide information or agree to receive communications
- Contract performance: To deliver the educational services you've signed up for
- Legitimate interests: To improve our services, prevent fraud, and maintain security
- Legal compliance: To meet obligations under Australian tax, consumer, and business laws
If we need to process your data for new purposes not covered here, we'll seek additional consent where required by law.
Who We Share Your Information With
We work with several trusted partners to deliver our services. These relationships are governed by strict agreements that require them to protect your data just as we do.
| Partner Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Handling transactions and billing | Payment details, billing address, transaction amounts |
| Cloud Hosting Providers | Storing course content and user data | All data necessary to deliver services |
| Email Service Providers | Sending communications and updates | Email addresses, names, communication preferences |
| Analytics Services | Understanding website usage patterns | Technical data, anonymized usage statistics |
| Legal and Regulatory Bodies | Compliance with legal requirements | Information required by law or court order |
We may also disclose information if we believe it's necessary to protect our rights, prevent fraud, or ensure the safety of our users. This would only happen in legitimate circumstances, not as routine practice.
Your Privacy Rights Under Australian Law
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of receiving your verified request.
Correct Inaccurate Data
If you notice errors in your information, let us know. We'll update our records promptly to reflect accurate details.
Request Deletion
You can ask us to delete your personal information, subject to legal retention requirements. Some data must be kept for tax and business record purposes.
Opt Out of Marketing
Unsubscribe from promotional emails anytime using the link in each message. You'll still receive essential service-related communications.
Restrict Processing
In certain situations, you can ask us to limit how we use your information while maintaining your account.
Data Portability
Request your data in a commonly used format so you can transfer it to another service provider if you choose.
Lodge a Complaint
If you're unhappy with how we've handled your information, contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
How We Protect Your Information
Security isn't just a checkbox for us—it's built into everything we do. We've got multiple layers of protection in place, though I should be honest that no system is ever 100% foolproof.
Encryption
All data transmitted between your browser and our servers uses TLS encryption. Sensitive information at rest is also encrypted.
Access Controls
Only authorized personnel can access personal data, and only when necessary for their job functions.
Regular Audits
We conduct security assessments and update our practices based on emerging threats and best practices.
Secure Infrastructure
Our hosting partners maintain SOC 2 compliant data centers with physical and digital security measures.
If we ever experience a data breach that affects your information, we'll notify you and the OAIC as required by Australian law. We'll also take immediate steps to contain the issue and prevent further unauthorized access.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly and understand how visitors interact with our content. Here's what you need to know:
Types of Cookies We Use
- Essential cookies: Required for basic site functionality like maintaining your login session
- Performance cookies: Help us understand which pages are popular and how people navigate the site
- Functional cookies: Remember your preferences and settings for a better experience
- Marketing cookies: Track your visit across websites to show relevant content (you can disable these)
Most browsers allow you to control cookies through their settings. Keep in mind that disabling certain cookies may affect how the site works for you. You can still access our core educational content even with strict cookie settings.
Data Retention and Deletion
We don't keep your information longer than necessary. Here's how long we typically retain different types of data:
- Account information: Kept for the duration of your active account, plus 7 years for financial records as required by Australian tax law
- Course progress data: Retained while your account is active and for 2 years after your last login
- Marketing communications: Until you unsubscribe or request deletion
- Technical logs: Typically 90 days, unless needed for security investigations
- Payment records: 7 years from the transaction date to comply with accounting standards
When we delete data, it's removed from our active systems. Backup copies may persist for up to 90 days before being overwritten, but these aren't accessible for normal operations.
International Data Transfers
While we're based in Australia and primarily serve Australian clients, some of our service providers operate servers in other countries. This means your data may be transferred to and processed in locations outside Australia, including the United States and the European Union.
We only work with providers who offer adequate protection for your information, either through certification schemes or contractual safeguards. If you have concerns about where your data is processed, contact us for specific details about our current infrastructure.
Children's Privacy
Our services are designed for adults engaged in financial education. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal information, contact us immediately so we can remove it.
Young people aged 16-17 may access our educational content with parental consent. In these cases, we require a parent or guardian to complete the registration process and acknowledge this privacy policy on their behalf.
Third-Party Links and Services
Our website occasionally links to external resources we think you'll find useful. We're not responsible for the privacy practices of these third-party sites. When you click a link that takes you away from clyseonova.com, this privacy policy no longer applies.
Always check the privacy policy of any site you visit, especially before sharing personal information. Just because we link to something doesn't mean we endorse their data practices.
Changes to This Privacy Policy
We review and update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email (if you've provided one) and post a notice on our website.
The "Last Updated" date at the top of this page shows when the most recent changes took effect. We encourage you to review this policy occasionally to stay informed about how we're protecting your information.
Continued use of our services after changes take effect means you accept the updated policy. If you disagree with modifications, your option is to stop using our services and request deletion of your data.
How to Exercise Your Rights
To make a request regarding your personal information or ask questions about this policy, contact us through any of these methods:
- Email us at support@clyseonova.com with "Privacy Request" in the subject line
- Call us at +61430277899 during business hours (Monday-Friday, 9:00 AM - 5:00 PM AEST)
- Write to us at 6-14 Castle St Shop 335 Castle Towers Shopping Centre, Castle Hill NSW 2154, Australia
We'll respond to verified requests within 30 days. For complex requests, we may need up to 60 days and will explain the reason for the delay. There's no fee for most requests, though we may charge reasonable costs for excessive or repetitive requests.
To verify your identity, we might ask for additional information before processing requests that involve accessing or deleting personal data. This protects your information from unauthorized access.
Questions or Concerns?
We take privacy seriously and want you to feel confident about how your information is handled. If anything in this policy is unclear or you have specific questions about your data, don't hesitate to reach out.
Our team is here to help you understand your rights and exercise them effectively.